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Seriously, We Love Our Customers
I recently emailed Simplified Building after searching far and wide on the net for a good system of connectors for a project. Obviously Kee Klamps are the answer, however, I had no real good way of counting connectors since I have never worked with them before. Needless to say, I needed some help and advice in order to procure the proper amount and type of connector. I should mention I emailed several companies who sell Kee Klamps for help with my project. To date, only Simplified Building has emailed me back.
I received an email from a Sam Wender notifying me he had my request for information and was working on it that day and would contact me back. It is awesome that Sam has the presence of mind to email a potential customer to tell them they have been acknowledged and their request is in process. I cannot tell you how many times I have requested information from companies or sent information to companies only to be left wondering if anyone or anything even received it much less read it or respond to it. Literally the next day I received a full quote with exactly what I wanted and needed for connectors. The quote even included several connectors I had totally missed in my own calculations which would have halted my project if they had not been included by Sam. I then had a design change and emailed Sam back, who with what seems to be magic, emailed me back the changes necessary to complete the project changes and all. I requested a third quote after that because I was clearly not as organized as I thought with my design. He sent another right back.
Sam Wender is a super employee who 'made' the sale for SB just by contacting me back to say he was working on my request. Not only did the initial email seal the deal for me he continued to go above and beyond by making several changes to the order because I couldn't make a decision. He never pressured or did anything to make me feel I had done anything but choose the right company to purchase my connectors. If I had several Sam Wenders at my office I am confidant that my office would run much more smoothly and efficiently. You have a great employee!
Office Manager & SB Customer Forever