Shipping & Return Policies

Standard Shipping Practices

We utilize the United Parcel Service (UPS) for all of our shipments and typically ship out of our warehouse in Buffalo, NY. The only exception to this is our casters, which ship out of Westlake, OH. Any order weighing over 150 pounds and/or containing a length of pipe/toe board greater than 7’ 10” will need to ship via commercial freight and require a custom freight quote from our customer service team. If you’d like to request a different carrier or ship on your personal account, please contact us and we would be more than happy to assist you.

Standard Lead Times

  • Any order placed before 2:00 PM EST with an expedited shipping option will be shipped the same business day provided the items are in stock. The only exception to this is any custom cut pipe which may need an additional business day for processing.
  • Any order placed with standard ground shipping will ship within two business days. Orders containing only fittings or connection solutions will typically ship the following business day while orders containing kits or cut pipe will ship in two business days.
  • If you’ve received a custom sales quote, please reach out to your sales representative for the most accurate lead time.

Lead Time Map

If your order is placed and you’ve selected normal UPS Ground shipping, please refer to the following map to most accurately estimate when your shipment will arrive:

Return, Refund, and Exchange Policy

We accept most returns within sixty (60) days of order placement. To be eligible for a refund, all returned items must be complete and in salable condition. All returns within thirty (30) days will be subject to a 15%-25% restocking fee while all returns past the thirty-day threshold will be subject to a 25%-35% restocking fee. Fittings, connection solutions, railing kits, clothing rack kits, desk kits, bed frame kits, fitness equipment, and parts bundles are eligible for return. Powder-coated materials, custom-cut pipe/tubing, pipe/tubing with set screw marks, or any otherwise damaged material are NOT eligible for return.

Unless the return is due to an error on Simplified Building’s part, any return shipping costs will be at the customer’s expense. The shipment carrier used is up to customer discretion. All returns must be authorized by Simplified Building before any material is sent back. If material is sent back without prior authorization, refund eligibility will be significantly delayed or completely voided. Should you not have the means to create a shipment label on your own, Simplified Building can create one for you and have the cost of shipment deducted from your refund.

Simplified Building does not accept exchanges for other items and, in most cases, does not offer store credit. The easiest way to exchange an item would be to return the original materials for a refund and then to place an order for the new materials.

Refunds are typically credited back to the original credit or debit card used upon placement of the order. If the Affirm payment option is used, the amount will be refunded from your loan amount. PayPal and paper check options are available upon request or necessity.

Frequently Asked Questions

What if I’m missing something from my order?

In the unlikely event that there is an item missing from your order, please contact us and we will launch an internal investigation to ensure that it doesn’t happen again. We will also, of course, work as expeditiously as possible to get your missing item to you as soon as possible. Unless there are a substantial number of pieces missing, we shouldn’t need anything besides your word that an item is missing.

What if I received an extra item in my order?

If you’ve received an extra item or two in your order, but still received everything else, please contact us. We will likely count our losses and allow you to do what you wish with the item, but if it’s needed back, we will provide you with a pre-paid return label as well as arrange a pick-up from our carrier at your home to make the process as simple and pain-free as possible.

What happens if a product I’ve ordered is not in stock?

Our customer service team reviews each order manually before sending it to our warehouse for fulfillment to ensure accuracy and keep an eye out for errors. If it’s discovered that an item is out of stock, you will be contacted immediately by both phone and E-mail and provided with the information for when your items can ship as well as possible alternative items that can ship sooner.
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